FAQ

FREQUENTLY ASKED QUESTIONS


Normally, we have stock of all Spinbox systems, modules and parts in order to arrange a quick and a single, complete delivery. The online shop informs the buyer at the purchasing process about the availability in stock for the system, module and/or part that the buyer is intending to purchase. In case a product is not in stock but you decide to purchase it, we will inform you about the estimated delivery timeframe. All the products in stock will be sent over immediately, the products which are not in stock will be sent as soon as possible (without additional charge to the customer for multiple shipping), in this case partial deliveries would be carried out.

At the online shop of our website, we have some pre-configured Spinbox Kits (for beginners, medium-level and advanced users) that you can directly select and buy if some of these kits fit your needs. Otherwise, you can go to our Configurator (also available in our online shop) and decide the system configuration, adding the parts/modules that you are wanting (so making your own configuration for your Spinbox).

Call us to our phone for service & customer support or send out an email to [email protected]. We will process your request and let you know our feedback at the earliest.

We have the following payment methods available: by wire transfer and PayPal. Payments made by PayPal have an extra charge (additional fees may apply) due to the commissions required by such payment mode.

Spinbox is a plug & play system, so that you just have to connect the Spinbox main module to the power (220/110 Vacc 50/60 Hz) as well as to connect the rest of optional control modules (feeding device, scanning emitter motion, rotating collectors control, etc) to the Spinbox main module. Then you will have to pump the solution that you are about to process to the spinning head, adjust the process parameters (flowrate, voltage, distance emitter-collector...) and start to work. It's so simple!

Each order’s shipping cost is calculated during the checkout process. You can review the options and final shipping cost before completing your purchase.

Solvent vapours extraction (when processing organic solvents) must be provided by the user either placing the Spinbox in a fume-hood or by connecting a hose to the outlet connector placed at the right side of the Spinbox main module and taking the hose outside the lab. The hose is not included within the supply.

Instlallation of Spinbox is extremely simple. Spinbox is a plug & play system, so that you just have to connect the Spinbox main module to the power (220/110 Vacc 50/60 Hz) as well as to connect the rest of optional control modules (feeding device, scanning emitter motion, rotating collectors control, etc) to the Spinbox main module. Solvent vapours extraction (when processing organic solvents) must be provided by the user either placing the Spinbox in a fume-hood or by connecting a hose to the outlet connector placed at the right side of the Spinbox main module and taking the hose outside the lab (the hose is not included within the supply) And that's all! When it comes to maintenance, it is pretty simple as well. You just will have to follow our instructions and recommendations for a proper maintenance (included at the Spinbox user guide).

Please call us for service & customer support or send an email to us. We will let you know how to proceed at the earliest.

The Spinbox main module is 500 (L) x 550 (D) x 532 (H) mm. The optional control modules are 305 (L) x 170 (D) x 170 (H) mm.

In your lab you need to have power of (1 single-phase; 220/110 Vacc 50/60 Hz). Then you will have to ensure the solvent vapours extraction (when working with organic solvents) either by placing the Spinbox main module in a fume-hood or by connecting a hose to the outlet connector placed at the right side of the Spinbox main module and take the hose outside the lab (the hose is not included within the supply). And that's all. Spinbox is basically a Plug & Play system.

We can arrange shipping to any country all over the world.

Pre-configured kits, including different sets of accessories are offered in the web. However, you can create your own configurations taylored to your specifical needs. Spinbox is supplied with power cable. If you intend to work with organic solvents, you will either need to operate your Spinbox within a fume hood, or provide a 50mm ID hose to connect to the exhaust connection on your Spinbox so that solvent vapours can be effectively ventilated. 

Spinbox is a simple, easy and modular electrospinning-electrospraying system. With a basic Spinbox system you can produce either fibers (electrospinning) or particles (electrospraying). Both processes dry and encapsulate in just one single step. The system is formed by the Spinbox main module plus a set of optional control modules (e.g. module for solution feeding, module for automated scanning emitter motion...) upgrading the features and functionalities of the system. Spinbox is a plug & play system, so that you just have to connect the Spinbox main module to the power (220/110 Vacc 50/60 Hz) as well as to connect the rest of optional control modules (feeding device, scanning emitter motion, rotating collectors control, etc) to the Spinbox main module. And that's all!

Spinbox works to the highest quality standards and aims to deliver products without damage. In the case of damage, please notify us by submitting a Support Request as soon as possible. Please include details about the problem, including photos of any visual damage.

Well, the throughput or the productivity of an electrospinning system (in terms of electrospun/electrosprayed product produced) depends on the formulation (proportion of solid contents in the solution) as well as on the maximum flowrate per needle which can be achieved while keeping the process stable and under control. Spinbox may implement a multi-emitter spinning head with 5 emitters (optional item).

All Spinbox products include a period of 12 months of warranty cover, under the following warranty terms. Additional extended years of warranty can be purchased up to a maximum of 3.

Spinbox accepts returns for unopened, unused, undamaged products within 30 days of the shipment date. Returns must be authorized by Bioinicia. For more information, see Spinbox's Sales Conditions and Terms

Spinbox sends a purchase order confirmation where the lead time for each accesory or components is detailed.

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