FAQ

Spinbox is a simple, easy and modular electrospinning-electrospraying system. With a basic Spinbox system you can produce either fibers (electrospinning) or particles (electrospraying). Both processes dry and encapsulate in just one single step. The system is formed by the Spinbox main module plus a set of optional control modules (e.g. module for solution feeding, module for automated scanning emitter motion…) upgrading the features and functionalities of the system. Spinbox is a plug & play system, so that you just have to connect the Spinbox main module to the power (220/110 Vacc 50/60 Hz) as well as to connect the rest of optional control modules (feeding device, scanning emitter motion, rotating collectors control, etc) to the Spinbox main module. And that’s all!
At the online shop of our website, we have some pre-configured Spinbox Kits (for beginners, medium-level and advanced users) that you can directly select and buy if some of these kits fit your needs. Otherwise, you can go to our Configurator (also available in our online shop) and decide the system configuration, adding the parts/modules that you are wanting (so making your own configuration for your Spinbox).
The Spinbox main module is 500 (L) x 550 (D) x 532 (H) mm. The optional control modules are 305 (L) x 170 (D) x 170 (H) mm.
All the Spinbox Kits offered as well as the Spinbox basic system available in the Configurator (the simplest configuration that you can select) are supplied with all necessary parts to do electrospinning/electrospraying. Solvent vapours extraction (when processing organic solvents) must be provided by the user either placing the Spinbox in a fume-hood or by connecting a hose to the outlet connector placed at the right side of the Spinbox main module. The hose is not included within the supply.
Solvent vapours extraction (when processing organic solvents) must be provided by the user either placing the Spinbox in a fume-hood or by connecting a hose to the outlet connector placed at the right side of the Spinbox main module and taking the hose outside the lab. The hose is not included within the supply.
Spinbox is a plug & play system, so that you just have to connect the Spinbox main module to the power (220/110 Vacc 50/60 Hz) as well as to connect the rest of optional control modules (feeding device, scanning emitter motion, rotating collectors control, etc) to the Spinbox main module. Then you will have to pump the solution that you are about to process to the spinning head, adjust the process parameters (flowrate, voltage, distance emitter-collector…) and start to work. It’s so simple!
You need to have at your lab power (1 single-phase; 220/110 Vacc 50/60 Hz). Then you will have to ensure the solvent vapours extraction (when working with organic solvents) either by placing the Spinbox main module in a fume-hood or by connecting a hose to the outlet connector placed at the right side of the Spinbox main module and take the hose outside the lab (the hose is not included within the supply). And that’s all. Spinbox is basically a Plug & Play system.
Normally, we have stock of all Spinbox systems, modules and parts in order to arrange a quick and a single, complete delivery. The online shop informs the buyer at the purchasing process about the availability in stock for the system, module and/or part that the buyer is intending to purchase. In case a product is not in stock but you decide to purchase it, we will inform you about the estimated delivery timeframe. All the products in stock will be sent over immediately, the products which are not in stock will be sent later on and as soon as possible (without additional charge to the customer for multiple shipping), in this case partial deliveries would be carried out.
We have several payment modes available in our online shop: by wire transfer, by PayPal and by credit card. Payments made by PayPal and by credit card has an extra charge (around additional 3%) due to the commissions required by such payment modes.
Spinbox works under the highest quality standars and aims to deliver products without damage. Having said that, it is extremely important you to confirm at the moment the goods are delivered by the forwarder that everything is fine. In case you detect any damage at the moment of delivery when doing the reception (in the packaging box and/or in the merchandise), please notify to both the forwarder and also to us by submitting a Support Request as soon as possible. Please include details about the problem, including photos of any visual damage. Then we will manage the situation in the best possible manner to solve the issue at the earliest.
We only accept return of goods in case there is a mistake so that the system, module or part delivered to the customer does not correspond with the order the customer placed. Returns must be previously authorized by us. For more information, see Spinbox’s Sales Conditions and Terms
A priori we can arrange shipping to any country all over the world.
Each order’s shipping cost is calculated during the checkout process. You can review the options and final shipping cost before completing your purchase in our online shop.
Instlallation of Spinbox is extremely simple. Spinbox is a plug & play system, so that you just have to connect the Spinbox main module to the power (220/110 Vacc 50/60 Hz) as well as to connect the rest of optional control modules (feeding device, scanning emitter motion, rotating collectors control, etc) to the Spinbox main module. Solvent vapours extraction (when processing organic solvents) must be provided by the user either placing the Spinbox in a fume-hood or by connecting a hose to the outlet connector placed at the right side of the Spinbox main module and taking the hose outside the lab (the hose is not included within the supply) And that’s all! When it comes to maintenance, it is pretty simple as well. You just will have to follow our instructions and recommendations for a proper maintenance (included at the Spinbox user guide).
Please call us to our phone for service & customer support or send out an email to us. We will let you know how to proceed at the earliest, depending on what the problem is.
Call us to our phone for service & customer support or send out an email to us. We will evaluate your request and let you know our feedback at the earliest.
All Spinbox products include a period of 12 months of warranty cover from delivery date, under the following warranty terms. Additional extended 12-months of warranty can be purchased at the moment of placing the order.
Well, the throughput or the productivity of an electrospinning system (in terms of electrospun/electrosprayed product produced) depends on the formulation (proportion of solid contents in the solution) as well as on the maximum flowrate per needle which can be achieved while keeping the process stable and under control. Spinbox may implement a multi-emitter spinning head with 5 emitters (optional item).
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