seo2021-10-28T15:09:42+01:00We have the following payment methods available: by wire transfer and PayPal. Payments made by PayPal have an extra charge (additional fees may apply) due to the commissions required by such payment mode.
What countries do you ship to?
2019-04-10T11:37:58+01:00We can arrange shipping to any country all over the world.
How much does shipping cost?
2019-04-10T11:40:11+01:00Each order’s shipping cost is calculated during the checkout process. You can review the options and final shipping cost before completing your purchase.
What is your return policy?
2019-04-10T11:40:40+01:00Spinbox accepts returns for unopened, unused, undamaged products within 30 days of the shipment date. Returns must be authorized by Bioinicia. For more information, see Spinbox's Sales Conditions and Terms
What if my item arrives damaged?
2019-04-10T11:41:02+01:00Spinbox works to the highest quality standards and aims to deliver products without damage. In the case of damage, please notify us by submitting a Support Request as soon as possible. Please include details about the problem, including photos of any visual damage.
Does Spinbox make partial or complete deliveries?
2019-04-10T11:41:34+01:00Normally, we have stock of all Spinbox systems, modules and parts in order to arrange a quick and a single, complete delivery. The online shop informs the buyer at the purchasing process about the availability in stock for the system, module and/or part that the buyer is intending to purchase. In case a product is not in stock but you decide to purchase it, we will inform you about the estimated delivery timeframe. All the products in stock will be sent over immediately, the products which are not in stock will be sent as soon as possible (without additional charge to the customer for multiple shipping), in this case partial deliveries would be carried out.
When am I going to receive my Spinbox?
2019-04-10T11:41:59+01:00Spinbox sends a purchase order confirmation where the lead time for each accesory or components is detailed.
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