SUPPORT

How can I get support for my Spinbox?

2019-04-10T11:35:01+01:00

Call us to our phone for service & customer support or send out an email to support@spinboxsystems.com. We will process your request and let you know our feedback at the earliest.

My Spinbox is not working properly. How do I proceed?

2019-04-10T11:36:45+01:00

Please call us for service & customer support or send an email to us. We will let you know how to proceed at the earliest.

What is the warranty period of my Spinbox?

2019-04-10T11:39:19+01:00All Spinbox products include a period of 12 months of warranty cover, under the following warranty terms. Additional extended years of warranty can be purchased up to a maximum of 3.

What about the installation and maintenance of Spinbox?

2019-04-10T11:39:45+01:00Instlallation of Spinbox is extremely simple. Spinbox is a plug & play system, so that you just have to connect the Spinbox main module to the power (220/110 Vacc 50/60 Hz) as well as to connect the rest of optional control modules (feeding device, scanning emitter motion, rotating collectors control, etc) to the Spinbox main module. Solvent vapours extraction (when processing organic solvents) must be provided by the user either placing the Spinbox in a fume-hood or by connecting a hose to the outlet connector placed at the right side of the Spinbox main module and taking the hose outside the lab (the hose is not included within the supply) And that's all! When it comes to maintenance, it is pretty simple as well. You just will have to follow our instructions and recommendations for a proper maintenance (included at the Spinbox user guide).